Cookie Policy
At halalo.co.uk, we use cookies to enhance your shopping experience, provide personalised content, and improve our website’s performance. Our Cookie Policy explains how we collect and use cookie data to ensure a seamless and secure shopping journey. Learn more about how we protect your privacy while delivering the best Halal and Cultural groceries and goods across the UK.
Cookies are small files that are stored on your computer, tablet, phone, or any other device. They store small bits of data so that when you visit a website, it can remember your preferences and make sure it shows you content that is relevant to you.
They make your online experience personalised by helping us show you relevant halalo.co.uk adverts when you browse other websites, helping us to understand how you are using our website, and saving you lots of time by remembering your details. But how do they do it?
All cookies have expiry dates that determine how long they stay on your brow
- Session cookies are temporary cookies that remain active only while you are browsing the website and are normally deleted when you close your browser.
- Persistent cookies usually stay in your browser for a set period, or until you manually delete them
Our Site may place and access certain first-party Cookies on your computer or any other device that you might be using to access our site or App. First-party Cookies are those placed directly by Us and are used only by us. we use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services.
By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. All Cookies used by and on Our Site are used following the current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
Certain features of Our Site that depend on Cookies to function is hereby referred to as necessary cookies. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. we have taken great care to ensure that your privacy is not at risk by allowing them.
The cookies necessary for halalo.co.uk to work allow us to
- Add items to your basket and create an order
- Check your order status
- Enable customer service agents to chat with you
- Keep records of your consent to our use of cookies
- Detect your location as a part of anti-fraud procedure. Also, to show you the relevant shops with active service in your area and to let you know if we can deliver to you or you need to collect your order from our sellers.
Our payment providers PayPal and Stripe or any other payment providers also use cookies which are necessary to remember your card/ payment details and process your payments, without storing your card details on halalo's systems. Our system will seek additional consent for storing payment card information during the check out for storing your payment card information/s.
If you log in to halalo.co.uk using social login, the social login partner (such as Google or Facebook) will use certain cookies to allow you to log in. You can check Google and Facebook’s privacy and cookie policies on their websites.
The following first-party Cookies may be placed on your computer or device
1. Name: sid_customer
Aim of the cookie: stores customer session_id
Days of Expiration: 14
2. Name: sid_admin
Aim of the cookie: stores administrator session_id
Days of Expiration: 14
3. Name: sid_vendor
Aim of the cookie: stores vendor session_id
Days of Expiration: 14
We regularly review and update the list of cookies used on our website to ensure transparency and accuracy.
Analytics cookies
Analytics cookies help us understand how people are using our website. This helps us to constantly improve things.
The analytics cookies we use allow us to see:
- if you’ve visited halalo.co.uk before
- who’s visited our website without being logged into an account - this tells us how many people are new to halalo.co.uk
- how much time people spend on halalo.co.uk and when they close their browser
- how our customers got to halalo.co.uk - for example if they came to our website from a Google search or social media advert
- which parts of our website are being used and which parts aren’t
Cookies to improve the content you see
We’re also always testing out new ways of making halalo.co.uk as good as it can be.
We do this by trying out new ideas with small groups of customers before rolling things out to everybody. To do this, we need to use… yes, you’ve guessed it: Cookies!
The cookies we use for this allow us to:
- know which versions of our website you are visiting
- control which versions you visit — to find out which ones work best
We
use third-party cookies and pixels to collect data about your
browsing activity on our website. This means we can show you relevant
halalo adverts when you browse other websites. This might include ads
for food types you’ve ordered before.
Where required by law, non essential cookies such as analytics and marketing cookies will only be placed on your device after you provide consent through our cookie consent banner. You may withdraw or modify your cookie preferences at any time through the cookie settings available on our website.
Every email we send to you contains small gif files known as tracking pixels.
These are small graphic files that contain unique identifiers that enable us to recognise when our marketing subscribers have opened an email or clicked certain links. This allows us to record each subscriber's email address, IP address, device ID, date, and time associated with each open and click for a campaign.
We use this data to create reports about how interesting or useful our marketing campaigns were to our users, then we can adjust them to make our campaigns more relevant. For example, if you never open emails about bakeries, we'll start to assume you don't want to receive emails about bakeries!
To contact us about anything to do with your data and data protection, including to make a subject access request, please use the following details
Email address: support@halalo.co.uk
Telephone number: +44 79 440 69 448
Postal Address: 5th Floor, 22 Eastcheap, London, EC3M 1EU
You always have the right to make a complaint to the Information Commissioner's Office (“ICO”) if you think your data is being misused. The ICO is the UK’s supervisory authority for data protection issues (www.ico.org.uk).
We always appreciate the chance to try to deal with any data protection concerns before they are referred to the ICO so, if you are happy to do so, please do not hesitate to contact us using the details above so that we can try to help you out in the first instance.
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change Our business in a way that affects personal data protection. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. we recommend that you check this page regularly to keep up to date. This Privacy Policy was last updated on the 11th of March 2026
If you turn off all cookies, halalo.co.uk won’t work properly. But if you want to, you can delete your cookies and manage how cookies are used for the browser you use. Here are the instructions for desktop browsers:
And here are the instructions for mobile browsers:
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
Advertising and Marketing Cookies
Advertising cookies help us measure the effectiveness of marketing campaigns and display relevant advertisements to users who have previously visited our website.
We may use tracking technologies such as:
- Meta Ads conversion tracking
- Meta Events Manager
These technologies may track interactions such as page views, product views, and completed purchases after users click or view advertisements on social media platforms.
Halalo may use third party services that place cookies or similar tracking technologies on your device when you visit our website. These technologies help us improve website performance, analyse traffic, provide secure infrastructure, and measure marketing effectiveness.
These third party services may collect certain technical information such as IP address, browser type, device information, pages visited, and interaction data.
The third party services used on our platform may include:
Cloudflare
Used to improve website security, protect against malicious traffic, and optimise website performance. Cloudflare may process technical data such as IP addresses and browser information.
Google Analytics 4
Used to analyse website traffic and user behaviour in order to improve website functionality and user experience.
Google Tag Manager
Used to manage website scripts and tracking technologies, including analytics and marketing tags.
Meta Events Manager and Meta Ads Conversion Tracking
Used to measure the effectiveness of advertising campaigns on Meta platforms such as Facebook and Instagram.
Mailjet
Used to send transactional emails and marketing communications. Mailjet may also use tracking technologies within emails to measure email open rates and link engagement.
WhatsApp Business Chat
Used to allow customers to contact us through the website chat feature. WhatsApp may process certain technical and communication data when this feature is used.
Halalo works with third party analytics and advertising partners to help us understand how users interact with our website and to measure the effectiveness of our marketing campaigns.
These partners may use cookies, pixels, tags, or similar technologies to collect information about your interactions with our website and other online services. This information may include:
- pages visited
- products viewed
- purchases completed
- device and browser information
- approximate geographic location
- interactions with advertisements
These technologies allow us and our partners to measure advertising performance, improve marketing campaigns, and deliver more relevant advertisements.
Some of these providers may combine information collected from our website with information they already hold about you through your use of their services.
Third party providers may process this information in accordance with their own privacy policies.
Examples of such providers may include:
- Meta Platforms (Facebook and Instagram advertising services)
- Google (analytics and marketing technologies)
Halalo does not control how these third party providers process or use the data they collect through their technologies.
Users can learn more about how these providers use personal data by reviewing their respective privacy policies.
Managing Advertising Tracking
Users can control how their data is used for advertising purposes through the settings provided by third party platforms.
You can learn more or adjust your preferences through:
- Facebook Ad Preferences
- Google Ad Settings
- Your browser’s cookie settings
Disabling certain cookies may reduce the functionality of some services on the website.
Users can control how their data is used for advertising purposes through the settings provided by third party platforms.
You can learn more or adjust your preferences through:
- Facebook Ad Preferences
- Google Ad Settings
- Your browser’s cookie settings
Disabling certain cookies may reduce the functionality of some services on the website.
To improve website performance and loading speed, Halalo may use external content delivery networks (CDNs) to deliver certain website resources.
These may include:
- jQuery CDN
- jsDelivr CDN
When your browser loads these resources, limited technical data such as IP address and browser information may be processed by the CDN provider.