Terms of Service

This page, along with all annexes, cookies, statutory and non-statutory declarations on which we Better and Partners Communications Limited (Trading under the name of Halalo and halalo.co.uk), agrees and announces through this as terms of the business/ service (the "Terms") which will be applicable for any offers or purchases from our ("halalo.co.uk") website or using the mobile App.

Please read these Terms of Sale carefully and ensure that you understand them before ordering any Goods, products or services from Our Site or App. You will be required to read and accept these Terms of Sale when ordering Goods. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Goods through Our Site.

Our Site, Halalo.co.uk, is operated by Better and Partners Communications Limited, a company registered in England and Wales under 11392783, whose registered office is on 5th Floor 22 Eastcheap, London, England, EC3M 1EU the United Kingdom. Our VAT number is 312 3744 33.

Our Business focus is to link you to the businesses we partner with ("Partners or Sellers") and allow you to order items for delivery or click and collect (our "Service"). Where you order from a Seller, Halalo acts as an agent on behalf of that Seller to facilitate your order from our Site or Application and manage your experience throughout the order process. Once you have placed an order, the order will be fulfilled by halalo ("Halalo Fulfilment Delivery") or our Seller ("Seller Delivery) or a third party delivery company that we might use to fulfil the customers' deliveries (each "Delivery") depending on the Seller you have selected. In some cases, the Seller may be owned by us or affiliated with us.

2.1 Access to our Site or/and Application is free of charge

The access to our site /App is provided "as is" and on an "as available" basis. We may alter, suspend or discontinue Our Site or App (or any part of it) at any time and without prior notice. We will not be liable to you in any way if Our Site or App (or any part of it) is unavailable at any time and for any period.

2.1.1 User Accounts

Before using our website or application, you need to register a Halalo account.

2.1.1(a) To register on our Site, you must be over 18 years of age, require delivery from us or our partner/seller or a collection from our service/ catchment area or at least one of our sellers or partners. You may also have to provide a credit/ debit card acceptable to us in your name or any other payment method details in your name.

2.1.1 (b) When you register an account, you may create a password or other secure login methods. You must keep any passwords you create or other safe login details secret and prevent others from accessing your email account or mobile phone. Suppose another person uses these methods to access your account. In that case, you will be responsible to pay for any items they order, and we are not responsible for any other losses you might suffer unless the person using your password obtained it because we did not keep it secure. If You think that someone else may either know or be using Your username and password, please change your password and contact Us immediately on privacy@dataguard.co.uk.

2.1.1(c) We reserve the right to decline a new customer registration or to suspend or disable Your Account at any time and on Our sole discretion, if we discover that you are using this account in violation to the terms of service set for using our Site or App.

2.1.2 Closing of Accounts.

You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details on our Site or by emailing us at support@halalo.co.uk. We may suspend your access to your account or close it permanently if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our service.

2.2 Our Contract

2.2.1 Our Site invites You to buy goods from our sellers through Us. Once You have placed an order on the Site We will send You an order acknowledgement by email setting out what You have ordered and the price of Your order. This is not an order confirmation or acceptance from Us. A legally binding contract with You will only arise once We have completed delivery of the goods to You or You have (or the person you have requested to Collect on your behalf has) completed Collection of the goods from Us or from our seller/partner/ At this time You become the owner of the goods. This means that You will have no legal liability in connection with Your order until Delivery or Collection (as applicable) is completed.

2.2.2 These terms regulate the supply of goods to You by halalo.co.uk. Any other terms, conditions or representations (other than those made fraudulently or implied by statute) are excluded.

2.2.3 The failure of halalo.co.uk to take any action in respect of a breach of these terms and conditions shall not constitute a waiver of their enforceability. halalo.co.uk reserves its rights in respect of these terms and conditions at all times.

2.3. Acceptable Use: You may use our service only for lawful purposes. You may not use our Site or our Service in any way that breaches any applicable local, national or international law or regulations or to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.

2. 4. Interactive Features of Our Site

We may from time to time provide certain features which allow you to interact through our Site or our Service such as chat rooms, blog, reviews, etc. Generally, we do not moderate any interactive service. If we decide to moderate an interactive service, we will make this clear before you use the service.

You acknowledge and agree that halalo.co.uk reserves the right to, but shall not be required to actively monitor or exercise any editorial control whatsoever over the content of any message or material or information (including User Content) created, obtained or accessible through the Services or Sites. Halalo.co.uk does not endorse, verify or otherwise certify the contents of any comments or other material or information (including User Content) created, submitted, posted, displayed or otherwise made by any Member. Each Member is solely responsible for the contents of their communications and may be held legally liable or accountable for the content of their comments or other material or information. However, we will monitor the uploaded materials from time to time. We will delete any inappropriate or misleading or any other content that does not comply with our company policy. This might apply even to the quality of photos or videos the customers might upload (as part of reviewing a seller or a product) or uploading the recipes section.

2.5 Content Standards

These content standards apply to any material which you contribute to our service, including feedback, reviews (the "Contributions") and any interactive services associated with it. Contributions must not:

• contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory, promote sexually explicit material or promote violence or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
• infringe any copyright, database right or trademark of any other person;
• be likely to deceive any person or be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence or promote any illegal activity;
• be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
• be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us if this is not the case; or
• advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
• Advertise, promote or post any advertising material of third party leaflets, logos, identifiers or third-party websites or services of business or individuals or other legal entity without expressing consent or licence from Better and Partners Communications Limited.

2.5 (a) . Special Notice to Contributors

• You agree to indemnify Halalo and its affiliates for all claims brought by a third party against Halalo or its affiliates arising out of or in connection with a breach of any of the above warranties.
• For any content submitted, you will grant Halalo an irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute the content and/or incorporate such content into any form, medium or technology, throughout the world without compensation to you.
• Halalo reserves the right to change, add or delete content in breach of the content guidelines or these Terms & Conditions of Use.
• All content submitted by you may be used at Halalo discretion.
• Halalo does not guarantee that you will have any recourse via Halalo to amend or delete content that has already been submitted.
• Once your content has been submitted to the Halalo website or App, the content will generally be reviewed by Halalo within 48 hours of submission, or longer if the content is presented over a weekend. Halalo, at its sole discretion, may remove, amend or refuse to publish submitted content for any reason. Halalo will not be held responsible for any submitted content.
• None of the content you submit shall be subject to any obligation of confidence on the part of Halalo, its agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers and employees.
• By submitting a product review, you agree that Halalo may use your email address to contact you about the status of the submitted content or for administrative purposes.
• These Terms & Conditions of Use are governed by English law, and the parties hereby irrevocably submit to the exclusive jurisdiction of the English Courts.

2.6 Suspension and Termination

Failure to comply with section 2.3 (Acceptable Use) and/or 2.4 (Content Standards) in these Terms of Use constitutes a material breach of the Terms of Use, and may result in our taking all or any of the following actions:

• immediate, temporary or permanent withdrawal of your right to use our service;
• immediate, temporary or permanent removal of any posting or material uploaded by you to our service;
• issuing of a warning to you;
• legal action against you including proceedings for reimbursement of all costs on an (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
• disclosure of such information to law enforcement authorities as we reasonably believe is necessary.

The responses described in this clause are not limited, and we may take any other action we reasonably deem appropriate.

2.7 Age Restricted and Regulated Products

By placing an order for one of these items, you declare that you are 18 years of age or over. In addition, these items must be used responsibly and appropriately.

We or our partners or riders acting on behalf of us or our sellers/Partners will only deliver an age-restricted item to the address on the order.

We take our responsibility concerning the sale of age-restricted items exceptionally seriously. To confirm the recipient is over 18 years, a valid photographic ID with a date of birth is required upon delivery for all age-restricted products. The driver will input the recipient's date of birth into their device to confirm that age verification has been completed successfully but will not access the date of birth information once your delivery is complete.

Suppose there is nobody at the address aged 18 years or over who can show valid photo identification and accept the package at the delivery address. In that case, the item or the part of the order s will be returned and you will be charged for the delivery.

Photo identification accepted by Halalo.

• A passport
• A European Union or the United Kingdom (photocard) driving licence
• Ministry of Defence Form 90 (a defence identity card issued to serving military)
• National Identity card issued by European Union Member State (other than the United Kingdom), and Norway, Iceland, Liechtenstein or Switzerland
• A biometric immigration document (issued by The Home Office to individuals going through different stages of the immigration process as a residence permit)
• A photographic identity card bearing a national Proof of Age Standard Scheme (PASS) hologram
• A concessionary bus pass (issued by a local authority in the United Kingdom)

Prices include VAT. You confirm that you are using our service for personal, non-commercial use unless you request a VAT invoice. Halalo may operate dynamic pricing some of the time, which means that prices of items and delivery may change while you are browsing. Prices can also change at any time at the discretion of the Seller or Halalo. We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services. No changes will affect existing confirmed orders unless there is an obvious pricing mistake. If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the order at the original price or cancelling the order without charge and with a full refund of any money already paid.

Halalo act as an independent platform to connect our partners and/ or sellers to the customers, our prices will include the service charges. If this charge is not included in the displayed price, we will add our service charges on top of the displayed prices during the checkout

Where Halalo or any seller or a third party company that is used by halalo makes a delivery, we or the Seller may also charge you a delivery fee. This will be notified to you during the ordering process before you complete your order and checkout.

The total price of your order will be set out on the checkout page on our Site or Application, including the prices of Items and Delivery and applicable Service Fees and taxes.

Payment for all Items and deliveries can be made on our Site or Application by credit or debit card, Google Pay, Apple Pay or PayPal, or other payment method made available by Halalo. Once your order has been confirmed your credit or debit card will be authorised and the total amount will be marked for payment. Payment is made directly to Halalo acting as an agent on behalf of the Seller only.

Sellers sometimes make special offers available through our Site or Application. These are visible when you look at Sellers' pages or you might also find them advertised on social media or google or the main pages of Halalo (outside the Seller's page). These offers are at the discretion of the Sellers. It can be withdrawn at any time unless you have already placed an order based on the offer and we have sent the Confirmation Notice.

We are not responsible for any loss or damage that is not foreseeable. We will assume the responsibility only if the loss or damage is "foreseeable" if it is either obvious that it will happen, or if you told us that it might happen,

We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so.

Any responsibility for death or personal injury caused by the failure of our partners or sellers or independent contractors' failure, to use reasonable care and skill; for fraud or fraudulent misrepresentation; for breach of your legal rights concerning the Items or for defective Items under the Consumer Protection Act 1987. Subject to the previous paragraph, we are not responsible for any loss or damage that you suffer as a result of your breach of these Terms, or as a result of any IT hardware or software failure other than a failure in our Site or Applications or due to the downtime due to the system maintenance either with prior notice or of down due to unexpected reasons.

Any responsibility that arises out of the explicit or proven failure of the products or services delivered through Us will be directly vested with the partner or Seller or the independent contractor who supplied or provided such products or services.

As a consumer, You have certain legal rights concerning the purchase of the products. For full details of your legal rights and guidance on exercising them, it is recommended that You contact your local Citizens Advice Bureau or Trading Standards Office or visit the government website Consumer Rights Act 2015 - GOV.UK (www.gov.uk)

As Halalo is not directly involved in selling any products of our own but offering a platform to sell the third-party sellers' and partners' products and services, we will not be offering any warranties or guarantees for the products.

All questions and complaints will be directly addressed through the Seller or manufacturer according to the terms of the guarantee. Please check the information plate on the item or the product manual for the manufacturer's contact details. You can also contact the sellers or partners through our website or application.

We process your data following our Privacy Policy which can be found here

If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it or waives their right to enforce it in any instance. If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force.

We may change these Terms from time to time. If we make any changes that affect your rights with our service, we will notify you. Changes to the Terms will not affect any orders you have placed where we have sent the Confirmation Notice. These Terms are governed by English law you can bring legal proceedings to our service in the English courts.

You may not use any trademarks, logos, service marks, designs, product images, any other images or any other trading names or get-up of Halalo ("Halalo Brand") without our prior written consent. We may withdraw such consent at any time by notifying you.

The other registered and unregistered trademarks or service marks on our Site / App are the property of their respective owners. Unless stated otherwise, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.

The content of the Site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Site on a computer screen, store such content in electronic form on a disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy, or distribute or use for commercial purposes any of the materials or content on the Site without written permission from Halalo or corresponding brand/trademark owners unless it is specifically marked to share in social media or via email.

1. These Terms & Conditions relate to your conduct when submitting a product review using the Give feedback and Leave a review features on the Halalo Website or App. If there is any conflict with Halalo 's Privacy Policy and these Terms & Conditions, these Terms & Conditions will apply with respect to the Ratings and Reviews feature.

2. When submitting a product review on the Halalo website or App, you warrant that:

2.1 You are the sole author and owner of any intellectual property linked to the review;

2.2 the content of the review is accurate;

2.3 you have voluntarily waived any moral rights that you may have in the content of the review;

2.4 the use of the content of the review will not breach any of Halalo 's Terms & Conditions, or cause harm to any person or entity;

2.5 you will not submit content:

(a) that is known by you to be false, inaccurate or misleading;

(b) that is defamatory, obscene, libellous, religiously or racially biased, hateful or unlawfully threatening, harassing to any person or entity or is otherwise objectionable;

(c) that infringes any third party's copyright, patents, trademarks, publicity or privacy rights;

(d) where you have received any compensation or consideration for submitting the content;

(e) that included references to any other websites, addresses, emails addresses, contact information or telephone numbers;

(f) that contains viruses, worms or other potentially damaging computer programs or files;

(g) that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);

(h) that would constitute, encourage , promote or provide instructions for conduct of an illegal activity, criminal offence or civil liability;

3. You agree to indemnify Halalo and its affiliates for all claims brought by a third party against Halalo or its affiliates arising out of or in connection with a breach of any of the above warranties.

4. For any content submitted, you will grant Halalo an irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute the content and/or incorporate such content into any form, medium or technology, throughout the world without compensation to you.

5. Halalo reserves the rights to change, add or delete content that is in breach of the content guidelines or these Terms & Conditions of Use.

6. All content submitted by you may be used at Halalo discretion.

7. Halalo does not guarantee that you will have any recourse via Halalo to amend or delete content which has already been submitted.

8. Once your content has been submitted to the Halalo website or app, the content will generally be reviewed by Halalo within 48 hours of submission, or longer if the content is submitted over a weekend. Halalo, at its sole discretion, may remove, amend or refuse to publish submitted content for any reason. Halalo will not be held responsible for any submitted content.

9. None of the content you submit shall be subject to any obligation of confidence on the part of Halalo, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

10. By submitting a product review, you agree that Halalo may use your email address to contact you about the status of the submitted content, or for administrative purposes.

11. These Terms & Conditions of Use are governed by English law and the parties hereby irrevocably submit to the exclusive jurisdiction of the English Courts.

Commentary and other materials posted on our Site or App are not intended to amount to advice on which reliance should be placed. We, therefore, disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our service, or by anyone who may be informed of any of its contents.

We aim to update our Site/App and our Service regularly and may change the content at any time. If the need arises, we may suspend access to our Site or App and our Service, or close them indefinitely. Any of the material on our Site or our Service may be out of date at any given time, and we are under no obligation to update such material.

We have taken every care in the preparation of our Site, App and Service. However, we will not be responsible for any errors or omissions to such content or for any technical problems you may experience with our Site or our Service. If we are informed of any inaccuracies on our Site or in our service, we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site/ App, our Service, and any website linked to our Site and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

We collect certain data about you as a result of you using our service. This is described in more detail in our privacy policy and our cookies policy. We will request all our users to read and accept our privacy and cookies policy before using our website

Any material you upload to our service or data that we collect as set out above (section 2.4 , 2.5 and 2.5(a) will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use it, copy it, distribute it, sell it and disclose it to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business.

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

The English courts will have jurisdiction over any claim arising from or related to, a visit to our Site or use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed by the law of England and Wales.

If you have any concerns about any material which appears on our service, please contact support@halalo.co.uk

If you are a consumer, you have certain legal rights when you order Items using our Site or Application. You can find more information about these rights at: https://www.citizensadvice.org.uk/consumer/. Your statutory rights are not affected by these Terms, which apply in addition to them and do not replace them.

We are required by the EU law to provide this link to the EU's online dispute resolution portal, however, we do not participate in dispute resolution under this process.

Each Seller has a designated catchment delivery area. This delivery area may change at any time due to factors such as weather, or demand for our service. This is to ensure that Items reach your door at their best. Each Seller will have its operating hours or delivery area. The availability of our service and the range of products that you can order depends on the sellers in your area or the area where you choose to collect your order from, as sometimes customers can place orders from sellers outside their delivery area and pay extra fee for delivery or collect these orders themselves.

If you try to order a delivery to a location outside the delivery catchment area or operating hours of a seller, or the application is otherwise unavailable for any reason, we will notify you that ordering will not be possible, however, we might inform you about alternative ways such as booking collection from the Seller's shop.

When you place an order through our application, it needs to be accepted by us and/ or the Seller before it is confirmed. We will send you a notification if your order has been accepted (the "Confirmation Notice"). The contract for the supply of any Item you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all Items ordered using your account, and for related delivery charges, and for complying with these Terms, even if you have ordered the item for someone else. Some Sellers operate a minimum order value policy. This will be displayed on our Site and App or during the checkout.

All Items are subject to availability. Sellers may use nuts or other allergens such as gluten, lactose, etc in the preparation of certain items. Increasing numbers of Partners and Sellers will be displaying allergens information on their products, where that information is not available or if you have further questions, please contact the Seller or the manufacturer of the product before ordering if you have any type of allergy. We will not display any kind of allergy information or advice for fresh produce such as vegetables, fruits, seafood or fresh meat. The customers with any kind of allergens are expected to verify and ensure that the products purchased by them are free from the allergens before ordering or before using them. Halalo.co.uk cannot guarantee that any of the items sold by our Sellers are free of allergens.

When you place an order, you might have the choice to place it as an ASAP Delivery or a Scheduled Delivery. For an ASAP Delivery, we will tell you an estimated delivery time for your order before you place it, but we will attempt delivery as soon as possible; you must therefore be available to accept delivery from the time you place the order. For a Scheduled Delivery, we will tell you the time when the item is expected to be delivered; you must be available to accept delivery for ten minutes before and ten minutes after that time.

Unfortunately, despite our, and our Seller's best efforts, things do not always go to plan and factors such as traffic and weather conditions may prevent us from delivering your Item on time. If any delivery is time-specific and if your order is more than 4 hours late, and we haven't notified you giving you the option to cancel your order, we will work with you to make things right unless you have caused the delay (e.g. because you gave us the wrong address or did not come to the door).

If we have not been able to deliver the order because of the wrong address, we will charge for delivery service and any fresh items or products specially made or customised for the customer as per the order.

We will attempt delivery at the address you provide to us when you place your order. If you need to change the delivery location/ address after you have placed your order, we may be able to change the address to an alternative one that is registered with your account if you let us know before the item/ order has been dispatched, and the new address is within the same zone as the address you originally ordered your Item to.

If we cannot change the delivery address, you have the option to cancel the order, but if there are items are specially made for you or if the products have been specially customised for you, you will be charged the full price for such Items, and if the Seller has been despatched it to you will also be charged for the home delivery service.

You will still be charged for the Item and delivery in the event of a failed delivery if you have caused such failure for any reason. Reasons you might cause a delivery to fail include (but are not limited to):

• You do not come to the door, did not pick up the phone when we contacted you using the contact information you have provided to us and/or you picked up the phone but then failed to provide access within a reasonable amount of time, and the rider/ driver/ delivery person is unable to find a safe location to leave the items you ordered.

You have a legal right to receive goods that comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been delivered do not comply with these legal rights, please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund or account credit in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected unless we have reasonable cause to believe that the problem was caused after delivery.

Before processing your refund or account credit, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and information from the Seller.

You may cancel an order without charge at any time before the Seller has started preparation (a "Started Order"). If you wish to cancel an order before it becomes a Started Order, please contact us immediately, via our application. If the Partner confirms the order was not a Started Order, we will refund your payment (excluding any discount, or Voucher that was applied to the order. If you cancel any order after it becomes a Started Order, you will be charged the full price for the Items or for the portion of items that cannot be returned, and if the Seller has dispatched the order, you will also be charged for the home delivery service.

Halalo and the Seller may notify you that an order has been cancelled at any time. You will not be charged for any orders cancelled by us or the Seller, and we will reimburse you for any payment already made using the same method you used to pay for your order. If you have used any gift vouchers, we will reissue the gift vouchers of equal value. If you have used any account credits, the credits will be returned to your account. We will not reactivate any discount or promo codes you used during the purchase and it will have no monetary value other than for the specific period and/or for the purchase.

Our Business focus is to link you to the businesses we partner with ("Sellers") and allow you to order Items for collection (our "Service"). Where you order from a Seller, Halalo acts as an agent on behalf of that Seller to facilitate your order from our application and to manage your experience throughout the order process. Once you have placed a Click & Collect order, you will be required to collect your items directly from the Seller/ Sellers at the location/ locations specified in the application (the "Collection Location"). In some cases, the Seller may be owned by us or affiliated with us.

Each Partner and Seller has a designated area within which it can accept Click & Collect Orders. Each one of the sellers decides their operating hours. That means that the availability of our service and the range of Partner/sellers from which you can order to collect, depends on the Partner/Sellers in your area or where you decided to order and collect your order. We will notify you, if you try to order from the Seller who is not delivering in your area or collect orders outside of their operating hours or if the application is not available for any reason.

All the fresh goods and products on the halalo.co.uk site and App are being carefully sourced by our partners/sellers as fresh. The Partners/sellers may have a physical presence in the high street, and they have a continuous flow of walk-in customers during their operational hours. So, some products might be available at the time of order, but not available at the time of collection from the shop. In this case, whether you will be contacted by us or the Seller to offer you a replacement or we will process your refund within 3 working days.

When you place a Click & Collect Order through our application, it needs to be accepted by us and/ or the Seller before it is confirmed. Your Click & Collect Order may be rejected at any time. Our Sellers may, for example, reject your Click & Collect Order if they are too busy or the Items you have ordered are temporarily unavailable.

We will send you a notification if your Click & Collect Order has been accepted (the "Confirmation Notice"). The contract for the supply of any Item you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all Items ordered using your account and for complying with these Terms, even if you have ordered the item for someone else. Our sellers operate a minimum order value policy. This will be displayed on our application. All Items are subject to availability.

Partner seller may use nuts or other allergens in the preparation of certain Items. If that information is not available or if you have further questions, please contact the Seller or the product manufacturer before ordering if you have an allergy. Halalo cannot guarantee that any of the items sold by our Partners or Sellers are free of allergens.

When you place a Click & Collect Order which is accepted by the Partner Seller, the Seller will tell you the time when your Items are expected to be ready for collection ("Target collection Time"). The Target collection Time is not guaranteed by either us or our partners or sellers. You will be required to collect your items directly from our partners or sellers at the designated Click & Collect Location, whether this location is the Seller's shop or the partner's warehouse. You must arrive at the Seller to collect your items at or just before the Target collection Time. Our Seller will hold your items for you for 60 minutes after the Target collection Time. If you fail to collect your items within 60 minutes after the Target collection Time, the Seller may dispose of your Items. You will still be charged for the Item in the event you fail to collect your item from the Seller.

Unfortunately, despite our, and our Sellers' best efforts, things do not always go as planned and there may be times when your Items are not ready for collection at the Target collection Time. If your order is not ready for more than 30 minutes after the Target collection Time, the customer can contact us via our normal contact channels and raise a complaint. We will initiate the investigation of the complaint and will do every effort to resolve the inconvenience caused to you. Your feedback will help us to improve our services and avoid the recurrence of such inconvenience in the future

You have a legal right to receive goods that comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your Click & Collect Order. If you believe that the items you have picked up do not comply with these legal rights, you can reject the items and the Seller will refund or replace the items. Once the Seller approves the refund, we will provide a refund or account credit in respect of the affected part of the Item unless we have reasonable cause to believe that the problem was caused after collection.

Before processing your refund or account credit, we may take into account relevant factors including the details of the Click & Collect Order, your account history, what happened on or immediately after collection and information from the Partner or the Seller

You may cancel a Click & Collect Order without charge at any time before the Seller / Partner has started preparing your order (a "Started Order"). If you wish to cancel a Click & Collect Order before it becomes a Started Order, please contact us immediately via our application. If the Partner / Seller confirms the Click & Collect Order was not a Started Order, we will refund your payment (excluding any discount, or Voucher that was applied to the Click & Collect Order) If you cancel any Click & Collect Order after it becomes a Started Order, you will be charged the full price for the Items.

Halalo and the Seller may notify you that a Click & Collect Order has been cancelled at any time. You will not be charged for any Click & Collect Orders cancelled by us or the Seller, and we will reimburse you for any payment already made using the same method you used to pay for your Click & Collect Order.